Terms of Service

Effective Date: 2024-06-01

Welcome to LIVETECHPC LLC! These Terms of Service ("Terms") govern your use of our products, services, and websites. By using any of our products or services, you agree to these Terms. If you do not agree to these Terms, please do not use our products or services.

1. Products and Services

Our offerings include, but are not limited to:

• Software: MyCleanID, MyCleanPC, MyCleanMac, MyPassLock, GetMyDrivers, VirusFix, CyberDefender, BitDefender, Hotspot Shield, System Mechanic, System Mechanic Ultimate Defense, System Mechanic Professional, System Mechanic Business, System Checkup, Privacy Guardian, Malware Killer, ByePass, System Shield Antivirus and Antispyware, Search and Recover, DriveScrubber, ioloVPN, ioloSafeSearch, STOPzilla, SUPERAntispyware, and other downloadable software provided by LIVETECHPC LLC or its subsidiaries (collectively, the "Software").
• Services: MyCleanID, MyCleanPC, MyCleanMac, MyPassLock, GetMyDrivers, VirusFix, CyberDefender, MyHackedEmail, WarrantyStar, MyHeroTech, and other similar online technical support services (collectively, the "Services").
• Sites: Websites operated by LIVETECHPC LLC or its subsidiaries, including livetechpc.com, iolo.com, iolovpn.com, superantispyware.com, mycleanid.com, mycleanpc.com, mycleanmac.com, mypasslock.com, getmydrivers.com, virusfix.com, cyberdefender.com, myhackedemail.com, warrantystar.com, myherotech.com, livetechpc.com, support.com, and other sites (collectively, the "Sites").

Collectively, these are referred to as the "Products."

2. User Consent

By using any of our Products, you consent to the terms outlined in these Terms of Service. If you do not agree with these Terms, please do not use our Products.

3. Age Restrictions

Our Products are intended for users who are 13 years of age or older. We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us immediately.

4. International Users

If you are accessing our Sites from outside the United States, please be aware that your personal information may be processed and stored in the United States and subject to U.S. laws which may differ from those of your country. By using our Sites, you consent to such transfer and processing.

5. Michigan Residents

If you are a resident of Michigan, you have certain rights under the Michigan Consumer Privacy Act ("MCPA"). For MCPA-specific provisions, see Section IX below.

6. Information Collection

6.1. Information Collected on the Sites
We collect various types of personal data, including:

• Contact details (name, address, phone number, email)
• Payment information (credit card details)
• E-commerce and Internet usage data
• Customer service and demographic information

6.2. Information Collected through Software and Services
We may collect data about your device and software, including:

• Device specifications (e.g., operating system, disk space)
• Software details (e.g., version, installation dates)
• Log files and system information

6.3. Identity Protection Services
For Credit Monitoring Services, we may collect:

• Personal identifiers (e.g., date of birth, social security number)
• Financial information

7. Use of Information

We may use your personal data to:

• Provide and improve our Products
• Send promotional communications (with opt-out options)
• Send service updates and alerts

8. Sharing of Information

We may share your information with:

• Service providers for operational purposes
• Affiliates and third parties for business and marketing purposes
• In response to legal requests or in the event of a business transition

We do not share credit card information with unaffiliated third parties except as necessary to fulfill our responsibilities.

9. Information Security

We use industry-standard security measures, including SSL encryption, to protect your personal data. However, no security measure is entirely foolproof, and we cannot guarantee absolute security.

10. Tracking Technologies

We use cookies and other tracking technologies to enhance user experience and analyze site usage. You can opt out of cookies through your browser settings.

11. Third-Party Links

Our Sites may contain links to third-party sites. We are not responsible for the privacy practices or content of such sites. Please review their privacy policies separately.

12. Michigan Consumer Privacy Act (MCPA)

12.1. Categories of Personal Information Collected

• Identifiers (e.g., names, email addresses)
• Commercial information (e.g., transaction data)
• Financial data (e.g., credit card information)
• Internet activity (e.g., browsing history)

12.2. Business Purposes
We collect personal information for purposes including service delivery, customer support, marketing, and legal compliance.

12.3. MCPA Rights
Michigan residents can request:

• Information about the personal data we collect and share
• Specific pieces of personal data
• Deletion of personal data

To make such requests, please contact us here.

12.4. Do Not Sell
If you wish to opt out of the sale of your personal information, please contact us here. Note that some features of our Products may not function if you opt out.

13. Miscellaneous

13.1. Changes to Terms
We may update these Terms from time to time. Significant changes will be communicated via the Sites or email.

13.2. Contact Us
For questions about these Terms or to exercise your rights, please contact:

Customer Escalation Team
LIVETECHPC LLC
9500 Ray White Rd Suite 200
Fort Worth, TX 76244

Thank you for using LIVETECHPC LLC's Products!