Refund Scams Warning

1. What You Need to Know

If you have previously paid for tech support services and receive a call claiming to offer a refund, it is likely a scam. Do not provide any personal or financial information to these callers.

2. How Refund Scams Operate

Refund scams typically unfold as follows:

• Timing: Months after your purchase, you receive a call asking if you were satisfied with the service.
• Scam Offer: If you respond negatively, the caller offers a refund. Alternatively, the caller might claim that the company is closing and is issuing refunds.
• Fraudulent Requests: The scammer then requests your bank or credit card account number or asks for access to your bank account to "deposit" the refund. Instead of depositing money, they withdraw funds from your account.

3. Protect Yourself

To protect yourself, do not provide any financial details or personal information to unsolicited callers. If you suspect a call is fraudulent, hang up and contact our customer service directly using verified contact information.

4. Additional Information

For more information about refund scams and how to protect yourself, please visit the Federal Trade Commission (FTC) website.

If you have any concerns or questions regarding such calls, please contact our customer support team for assistance.